ISO 9001:2000 Quality Manual (Section 6)
6 Resource management
6.1 Provision of resources
Processes affecting the quality of our products and the success of the business have been identified and are described in this manual. Management ensures that resource requirements are identified and that adequate resources and trained personnel are provided. Any employees may also identify resource needs by which such resource needs are also fulfilled.
Resources needed to implement and improve quality management system processes, including enhancing customer satisfaction by meeting their requirements, are identified during Management Review Meetings as described above.
6.2 Human Resources
6.2.1 General
All personnel who affect the quality of our products are qualified to perform specific tasks on the basis of the appropriate education, training, skill, and experience as evidenced by qualifications and Training Records. Training needs are determined and fulfilled according to the Training procedure. All personnel, from inquiry to delivery, receive appropriate training to ensure that they are aware of their duties, responsibilities, and level of authority, and to ensure that the working practices specified in quality system documentation are implemented and followed.
6.2.2 Competence, awareness and training
All employees undergo ISO Awareness Training, where the company?s commitment to and policy for quality is communicated, as is the importance of meeting customer requirements, the importance of their respective positions, and how they contribute to the achievement of the quality objectives. ISO Awareness Training is provided to new employees during orientation. Subsequent training needs are identified by management and are recorded on each employee?s Training Record. The provision of such training is also recorded on the employee?s Training Record after the provided training has been evaluated and determined to be effective.
Top management ensures that staffing and skill levels within the organization are appropriate to ensure the optimal efficiency and effectiveness of our operations. As part of quality planning, attendees of Management Review Meetings identify company-wide training needs in light of any new business developments or new technologies to be incorporated.
6.3 Infrastructure
Management ensures that our facilities are maintained appropriately to achieve conformity of the product, including workspaces, equipment, software, and any supporting services related to facilities maintenance. Such considerations are discussed during Management Review Meetings.
6.4 Work environment
Management ensures that the appropriate human and physical factors of the work environment are considered and provided. Consideration of such factors includes health and safety conditions, work methods, handling methods, and ambient working conditions. Such considerations are also discussed during Management Review Meetings.
Associated documents for section 6:
Management Review Meetings procedure, SQ00xx
Management Review Minutes, Notebook in Document Control
Training procedure, SQ00xx
Training Records, Notebook in personnel Office