Our turnkey Quality Management System solution includes more than just a quality manual. Our package includes samples of the critical level-2 procedures. Any solid quality system must include a set of well crafted level-2 procedures (as seen the documentation pyramid). In many cases, the level 2 procedure are the most critical procedures in the company's quality system. This is because the quality manual (level-1)is a general document designed primarily to address the requirements of the standard. The quality manual does not control the daily work flow. The level-2 procedures define most of the high-volume and repetitive work so these process must be optimized. If the new ISO processes have poorly designed, then the ISO program can require excessive overhead and drag the company down. These procedures address the day-to-day operations of:

  • Management Review
  • Corrective And Preventive Actions
  • Calibration and Maintenance
  • Design Control
  • Internal Auditing
  • Control of Non-conforming Materials
  • Training And Qualification Records
  • Purchasing
  • Inventory Control
  • Order Processing

These 10 procedures have a significant influence on the overhead of an ISO 9001 quality system. Samples of all these procedures are included with our turnkey Turnkey Quality Management System.

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